Operating Standard · Metro Manila
Massage Therapist
Field Cheat Sheet
Your on-the-go operational pocket guide for five-star home service. Tap any section below to jump directly to your reference guide.
2. Angkas / JoyRide Transit & Lateness Penalties
1
Book Angkas or JoyRide Motorcycle Taxi
Use accredited motor taxis to swiftly bypass Metro Manila traffic. Fares are company-covered/reimbursed. Share live trip status with Dispatch.
2
Arrive 15–20 Minutes Early
Reach condominium lobby or guard gate early. Present official Pinnacle ID and government ID politely to building security.
3
Biometric & PIN Location Arrival Check-In
Open the Therapist Mobile App and tap "Verify Arrival". Authenticate via Biometric Scan (Face ID / Fingerprint). The system verifies that your device GPS matches the client's booking PIN Location (≤50m) to record your verified, tamper-proof Proof of Arrival.
Strict Punctuality Enforcement & Lateness Penalties:
• ₱40.00 / Hour Daily Allowance Deduction: Any unexcused tardiness incurs an automatic deduction of Forty Pesos (₱40.00) per hour from the therapist's daily allowance.
• >15 Minutes Late: Recorded and penalized as 1 Hour Late and forfeits attendance bonuses.
• 2 Hours Late: Unexcused severe delay resulting in 1 Full Day Commission Deduction and immediate dispatch reassignment.
3. Doorstep Greeting, Fresh White Socks & Valuables
Canonical Doorstep Greeting:
"Good morning / afternoon / evening, Ma'am/Sir [Client Name]! I am [Your Name] from The Pinnacle by LV. I'm here for your scheduled [Service Name]."
Fresh White Socks & Footwear Etiquette:
"Where would you like me to leave my outdoor footwear, Ma'am/Sir?" (Change into a fresh pair of clean white socks and slip into sanitized indoor slippers).
HYGIENE RULE: Therapists must always change into fresh white socks upon entry to each client's residence.
Mandatory Protective Face Mask:
Wear a fresh, clean protective face mask covering both nose and mouth before entering the residence and maintain it throughout the entire treatment session.
DOH COMPLIANCE: Face masks are strictly required during all hands-on client treatments.
The "Zero-Touch" Valuables Script:
"Ma'am/Sir, for your peace of mind and comfort during your massage, kindly place your wristwatch and jewelry inside your nightstand drawer so they stay safe."
RULE: NEVER offer to hold or touch client watches, jewelry, or cash. Hands off client valuables!
Contact Isolation Script (Strict Anti-Pocketing):
"Ma'am/Sir, company policy po na lahat ng future bookings ay idinadaan sa aming Official Concierge hotline at website QR code para sa inyong insurance at verified therapist scheduling."
IRONCLAD LAW: Never give out your personal number, social media, or personal GCash. Never ask for or solicit client personal contact numbers. Hand out the company concierge card/QR only!
4. Bed Protection & The Modesty Draping Law
Mandatory Bed Setup Order:
- Layer 1 (FIRST): Lay down company Waterproof Protective Barrier Sheet over mattress/sofa to block oil seepage.
- Layer 2: Lay clean, freshly steam-sanitized white luxury flat sheet.
- Layer 3: Place top modesty draping sheet and face cradle pillow cover.
- Oil Tray: Seat dropper bottles strictly inside silicone drip caddy. Zero open bottles on client furniture!
The Modesty Draping Law (IRONCLAD):
• Client must remain fully draped in white linen at all times.
• Only uncover the specific body quadrant currently being massaged (e.g. right arm, back).
• Breasts, pelvic areas, and gluteal clefts must NEVER be exposed.
• When client turns over: Lift top sheet up high like a privacy tent so client's body is completely obscured.
5. Anatomical Danger Zones (DO NOT TOUCH)
1. Spinal Vertebrae (Backbone)
DO NOT apply direct vertical downward compression on cervical, thoracic, or lumbar spine bones. Massage the paraspinal muscles beside the spine only!
2. Anterior Neck Triangle (Carotid Artery)
DO NOT use deep kneading or heavy friction on the front of the neck or throat. Protect the carotid artery and pulse from stroke or fainting risk.
3. Renal Angles (Kidneys)
DO NOT perform heavy chopping, cupping, or percussive tapotement over the lower ribs/kidneys on the lower back flank.
4. Maternal Prenatal Acupoints (Pregnancy Ban)
DO NOT press Spleen 6 (SP-6) above the inner ankle or Large Intestine 4 (LI-4) on the hand webbing (induces uterine contractions). Left side-lying only!
6. Emergency "CODE GOLD" Protocol
If a client makes sexual remarks, requests illicit services ("extra service"), or exposes himself:
1
STOP MASSAGING IMMEDIATELY
Take your hands off the client instantly and step back toward the exit door.
2
DELIVER THE FIRM STATEMENT
"Sir/Ma'am, The Pinnacle provides professional therapeutic wellness only. Your conduct is unacceptable, and I am ending this session immediately."
3
PACK BAG & EXIT SAFELY
Grab your essentials, exit the room immediately, and proceed to the public lobby or security guard desk.
4
TRIGGER "CODE GOLD" TO CENTRAL DISPATCH
Central Dispatch coordinates with building security and PNP. Tap quick action buttons below:
100% COMMISSION GUARANTEED
You still receive 100% full pay for the booking. The company handles police filing and blacklists the client permanently.
7. Payment Verification (GCash / Maya / Cash)
STRICT PROHIBITION:
NEVER allow clients to send company payments to your personal GCash/Maya number. Doing so is classified as Estafa with immediate termination. Always present the official company QR code.
For GCash / Maya QR Payments:
1
Inspect Client's Live Phone Screen
Verify recipient says The Pinnacle by LV OPC + exact service amount.
2
Text 13-Digit Reference Number to Dispatch
Send Ref No. to Dispatch and wait for reply: "PAYMENT CONFIRMED — DISPATCH CLEARED" before leaving.
For Cash on Delivery (COD):
- Count cash clearly in front of client.
- Verify ₱1,000 and ₱500 bills using the pocket UV light detector pen.
- 24-Hour Remittance: Deposit collections via bank Smart CDM or turnover within 24 hours (or next day 1:00 PM for dispatches past 9:00 PM).
8. Departure, 100% Tips, No-Phone & VIP Privacy
100% Tips Are Yours:
All voluntary tips belong 100% to you. The company takes ₱0.00 cuts from your tips!
When a Tip is Given (Accept Gratefully):
"Maraming salamat po, Ma'am/Sir! It was an absolute pleasure serving you today. Have a restful evening!"
When No Tip is Given (Exact Same Warmth):
"Thank you so much, Ma'am/Sir, for booking with The Pinnacle. Please let us know if you need anything else on your next session. Take care!"
Zero-Tolerance for Tip Begging:
Never ask for tips, make sad faces, or linger awkwardly at the door. Tipping must be 100% voluntary!
In-Session No-Phone Policy (Silent & Stowed in Bag):
During the entire home service treatment, the mobile phone must be kept inside the therapist kit bag on Silent / Do Not Disturb mode. Browsing, texting, calling, or personal phone use inside client premises is strictly forbidden.
VIP Client Privacy & Absolute Ban on Photos / Data Collection (RA 10173):
Therapists are STRICTLY FORBIDDEN from taking photos, selfies, audio recordings, or videos inside client premises or condominium lobbies. Never solicit, record, or collect client personal contact numbers or private details. Any violation results in immediate termination and legal action under the Data Privacy Act.
Mobile App Rewards & Performance Bonuses:
• ⭐ 5-Star Client Review Bonus: Collect verified 5-star ratings from clients in the mobile app to qualify for monthly cash incentive payouts.
• ⏱️ Zero-Late & Perfect Attendance Bonus: Zero unexcused absences and zero late arrivals (>15 mins) within the bi-monthly cut-off earn extra cash bonuses on payout day!
9. Staff House Living & Dormitory Rules
9.1. Neighbor Tranquility & No Loud Sounds Rule
Playing excessively loud music, shouting, or creating noise that disturbs neighbors is strictly prohibited. Quiet hours are strictly observed from 10:00 PM to 6:00 AM. Staff house peace and respect for community neighbors must be maintained at all times.
9.2. Admin Clearance Before Leaving Staff House
Therapists must formally ask permission and notify the House Admin or Central Dispatch before leaving the Staff House. Stepping out or leaving premises without prior notice and admin approval is strictly prohibited for personal safety and operational accountability.
9.3. Designated Daily Staff House Cleaner Rotation
There must be a designated Staff House Cleaner on duty for each working day according to the company roster. The assigned daily cleaner is responsible for sweeping, sanitizing common areas, cleaning the kitchen and bathroom, and keeping dormitory living spaces immaculate.
9.4. 2:00 PM Duty Readiness Mandate
All scheduled therapists must be fully prepared on or before 2:00 PM daily—bathed, groomed, dressed in complete clean company uniform, phone fully charged, and massage kit completely packed and inspected—ready for immediate dispatch.
10. Service Rates & Duration Cheat Sheet
Single Specialized Services:
Swedish Relaxation
Gentle Flow
60 Mins
₱900
90 Mins
₱1,250
120 Mins
₱1,650
Traditional Pinoy Hilot
Banana Leaf Scan
60 Mins
₱900
90 Mins
₱1,250
120 Mins
₱1,650
Deep Tissue Therapy
Knot Release
60 Mins
₱1,000
90 Mins
₱1,380
120 Mins
₱1,750
Ventosa Fire-Cupping
Lamig Relief
60 Mins
₱1,000
90 Mins
₱1,380
120 Mins
₱1,750
Manual Lymphatic Drainage
Detox & Surgery
60 Mins
—
90 Mins
₱1,500
120 Mins
₱1,800
Volcanic Hot Stone
Deep Thermal
60 Mins
—
90 Mins
₱1,380
120 Mins
₱1,750
Facial Jade Gua Sha
Aesthetic Lift
60 Mins
₱1,200
90 Mins
₱1,600
120 Mins
—
Prenatal / Postnatal
Certified Gentle
60 Mins
₱1,100
90 Mins
₱1,450
120 Mins
—
Multi-Hour Signature Packages:
Dual Modality
Package 1: Triple Blend Rejuvenation
₱2,400
2.0 Hours
Deep Tissue
Lymphatic Drainage
Swedish Flow
BEST VALUE · MOST POPULAR
Package 2: Deluxe Thermal Recovery
₱2,700
2.5 Hours
Deep Tissue
Therapeutic Focus
Lymphatic
Volcanic Stone / Ventosa
ROYAL VIP · FULL SANCTUARY
Package 3: Imperial 5-Star Indulgence
₱3,200
3.0 Hours
Traditional Hilot
Lymphatic Drainage
Therapeutic
Stone / Ventosa
Jade Gua Sha
GROUP TIER · 4 CLIENTS
Package 4: Barkada Wellness Suite
₱6,320
4 Pax · 90m each
90-min Signature per Pax
Choice of Modality
Multi-Therapist Dispatch
COUPLE RETREAT · 2 CLIENTS
Package 5: Synchronized Duo Sanctuary
₱3,598
2 Pax · 2.0 Hours
2-Hour Synchronized Duo
2 Senior Masseur Dispatch
Side-by-Side Linens